Update 20 November 2017
The Kaikoura earthquake was a significant natural disaster that has without question had an impact on all national transport companies throughout New Zealand, and the Fastway Couriers network is no exception. A year on, we are still experiencing the ramifications of this event.
As you may be aware, State Highway1 (SH1) north of Kaikoura is expected to reopen on December 15, but there will still be limitations in place as several sites along the highway will still be under construction. Unfortunately, we will see little benefit from this first opening phase as the route will be closed at night, which is when we operate our linehaul network. Therefore, our current earthquake surcharge unfortunately will remain in place until we have full access to this route.
We have taken extensive time and effort considering all our options on how to mitigate the impact this will have on our customers and network operators, however, as this is a primary transportation route this has put significant pressure on our delivery network and as such, the earthquake surcharge will remain in place until State Highway 1 re-opens during our operating hours and our linehaul network is permitted to use it.
We are continually monitoring this situation and will provide updates accordingly as the rebuild of the highway progresses. Please be assured that once normal services can resume, this additional surcharge will be removed with immediate effect.
We would like to thank you for your understanding and support while we strive to provide each and every customer with exceptional service through these difficult times.
You can find a document from NZTA outlining Frequently Asked Questions here which will be updated regularly as the situation develops.