Please be aware that Auckland Penrose and Albany North Shore depots will have extended Saturday operating hours in the lead up to Christmas 8:00am - 12:30pm (extended for 7, 14, 21 December). Click the banner for more information.
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Are there any addresses that Fastway can’t deliver to?
How can I become a Fastway Customer?
Are there any items you don't carry?
Can I buy labels on account?
Can I buy labels online?
Can I send a parcel to arrive at a specific time?
Can I send internationally?
Can I use Fastway labels in any location you operate?
Do you do one off deliveries?
How do I arrange a pick-up?
How do I order labels and satchels?
How do I track my delivery?
How long will it take for my parcel to be delivered?
How should I package my item?
I'm a high-volume sender. Do I have to use the manual label system?
In which locations do you operate?
What are service standards?
What are your payment methods?
What if I've missed a pick-up?
What's your label refund policy?
When will the courier pick up my parcels?
Who is my contact at Fastway?
Why are your labels prepaid?